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For your convenience, our most common customer questions are answered right here.
Q: What is Bumps n Baby?
A: Bumps n Baby is India’s most trusted online shop where you will get the best products for your little one and at the best prices. You may know us from before through our blog bumpsnbaby.com.
Q: What are the products that I can buy at Bumps n Baby?
A: We offer almost all the frequently bought products by parents for their little ones. It includes baby food from trusted Indian brands, quality baby and kids clothing in varied designs, baby care products from reputed brands, e-books and much more. We also have herbal products for moms.
Q: Why should I buy from Bumps n Baby?
A: Bumps n Baby sells only the most trusted products. The buying is hassle-free and we offer easy returns. So overall it is a fantastic customer experience at Bumps n Baby.
Q: What is the minimum order value at Bumps n Baby?
A: There is no minimum order value but if you shop for INR 499 or more you are entitled for free shipping.
Q: What are courier charges?
A: Standard courier charges in India are INR 60 and for international shipping INR 1500. Your shipping charges are free if your order value is more than INR 499 for Indian shipping. For Cash on Delivery Rs 50 will be charged extra.
Q: How do I track my order?
A: After you place your order we will ship it within 24 hours and email you the shipping details. You can the check the status of the shipment by clicking on the provided link and enter your order shipping number. It is as easy as that.
Q: What are the payment options at Bumps n Baby?
A: You can pay for your order via credit card, debit card, net banking or Cash on delivery. International customers can either pay by wire transfer or paypal transfer.
Q: I do not trust online payment options.
A: Here you can rest assured that your details are safe. So you can shop without worrying about your details getting stolen. If you are not convinced, you can shop with COD option.
Q: What do I do in case the item is out of stock?
A: You need to mail us at [email protected] if the product is out of stock and you need it. We will save your order. So when the item is back in stock, we will notify you within the next 24 hours.
Q: Is it mandatory to register for placing order?
A: Yes it is mandatory to register before placing an order. This way you can be part of our gang and get a heads up every time there is a cool offer or something new is added to our list of products. Plus we get to know you better and thus we can personalize your shopping experience for you.
Q: Is my personal information safe with you?
A: All your information and contact details are safe with us. We don’t share our mailing list at any cost. Information security is part of our rules and regulation.
Q: When I will receive the product after placing order?
A: For virtual products the delivery is immediate. For other products it will take around 4-5 business days depending on the location and the national holidays.
Q: What if I don’t receive my order
A: You will receive your order on time as long as there are no holidays in between. And in case there has been some delay, let us know at [email protected]
Q: What is the return policy at Bumps n Baby?
A: For disputes you need to write back to us within 5 days of receiving the items. You can return the product if it is damaged. If the product has been opened and there are no damages then the product cannot be returned.
Q: Will you be adding more products to this list?
A: Oh yes, we do want to stand out in the crowd so we will make sure only the best products are on sale here at Bumps n Baby.
Q: Can I send my order as a gift?
A: Yes you can send your order as gift. While placing an order just mention in the comments thats its a gift. We do not charge anything extra for this.
Q: How do I cancel an order?
A: You can cancel your order anytime before it reaches you. You just need to send a mail to [email protected] with your order details. The refund will be initiated within 1 business day and will be completed in 10 working days.
Q: When will I receive my refund if my order is cancelled and eligible for refund?
A: The refund will be initiated within 1 business day and will be completed in 10 working days.
Q: How long it takes to ship my order?
A: The orders are shipped on the same day if received before 1pm. If the order is received after 1pm its shipped next day. These timings are valid for normal working day, on holiday there will be no shipping and all the orders will be shipped on next working day.
Q: Would refunds be allowed for ebooks?
A: No. There are no refunds for ebooks, once its delivered to the customer.
If you still have more questions or haven’t found what you were looking for then you can always reach out directly to us. You can do that through our Contact Us page.